You can also update your device software using BlackBerry Link. For more information, see the Help documentation for BlackBerry Link. We can tell you what frequently encountered messages. BlackBerry Device Software Error. On a new BlackBerry smartphone. Choose yes to update your. When attempting to upgrade a BlackBerry 10 smartphone using BlackBerry. Fatal error has occurred while updating your device's. Error: Software update is. BlackBerry has acknowledge issue with OS 10.3.1 update due to insufficient storage. BlackBerry BlackBerry has rolled out a new OS version 10.3.1 for BlackBerry 10 devices including Passport, Z3, Z30, Z10, Q10, Q5, Porsche Design P'9983 and P9982 starting with users in Europe, the Middle East and Asia Pacific. While the update has been smooth for most, others have been experiencing an issue due to insufficient storage space. When updating to BlackBerry OS 10.3.1 a message displays asking more space to be freed up to continue the update. The BlackBerry 10 OS requires 2.5 times the download package size. But there is not enough space (internal device memory) on the BlackBerry smartphone to install the update. BlackBerry was quick to acknowledge the issue and offered fixes to resolve it and continue the update. ![]() ![]() Check out the following fixes. Option 1 Perform the update via BlackBerry Link, or by visiting Note: If option 1 does not complete the installation update successfully, then proceed to option 2. Option 2 To continue with Over-The-Air software (OTA) Update, remove data (applications and media) from the BlackBerry smartphone's internal memory until there is enough free space by following the actions below. The software update message will show exactly how much space is required to be freed up, for example: • Free up additional 401 MB of space to continue with this update. • You can move files to your media card or remove applications that you don't use. Help in determining what to move or delete: First, review the data and amount of storage space being consumed by installed applications or games, and each media type.
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